Success story

GermanPersonnel

30 seconds summary

Short and simple

Recording and tracking of all customer interactions and perfect illustration of sales processes by implementing and merging Service Cloud and Sales Cloud.

service-cloud-logo

Requirements

  • Structured data sources and processes in the CRM system
  • Replacement of the previous CRM system with a scalable system

Customer benefits

  • Increase in efficiency with the help of a uniform database containing all relevant customer data
  • Ability to respond to service requests faster by summarizing the complete customer communication
  • Manual data entry replaced by automation of service processes and ticket system

About the project

Why Salesforce
& Salesfive

GermanPersonnel e-search GmbH stands for performance-based recruiting via target group-relevant and high-reach media channels.

Since September 2019, our project team has been working with GermanPersonnel on a replacement
of the previous CRM system. Salesfive did not only implement the system, but also optimizes the processes in cooperation with GermanPersonnel.

The result

Salesforce Training by
Salesfive

Optimized sales and service processes with Salesfive and Salesforce: All information in one system.

Our Salesforce solution

  • Implementation of the Sales Cloud and Service Cloud
  • Restructuring of data sources
  • Joint optimization of processes
  • Creation of a unified database in one system
    in one system

The advantage for GermanPersonnel

  • Uniform database with structured data in a holistic system
  • Increased customer experience through
  • process optimization and automation thanks to Sales and Service Cloud
  • “Single source of truth” solution for all customer issues

“The customized solution of Salesfive allows us to work faster and more efficiently. Our data is put together in one place and we have the perfect 360-degree view we were looking for.”

GermanPersonnel

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