Digitization of Sales & Service at GermanPersonnel
Overview in 30 seconds
About the project
Recording and tracking of all customer interactions and perfect mapping of sales processes by implementing and merging Service Cloud and Sales Cloud.
Requirements
Structured data sources and processes in the CRM system
Replacement of the previous CRM system with a scalable system
Customer benefits
Increased efficiency through an all-round view of the customer thanks to a uniform database
Manual data entry replaced by automation of service processes and ticket system
Why Salesforce & Salesfive
GermanPersonnel e-search GmbH stands for performance-based recruiting via target group-relevant and high-reach media channels.
Since September 2019, our project team has been working with GermanPersonnel on a replacement of the previous CRM system. Our service consists not only in the implementation, but also in the joint optimization of the processes.
Salesforce by Salesfive: Our solution
Implementation of the Sales Cloud and Service Cloud
Restructuring of data sources Joint optimization of processes
Creation of a uniform database in one system
The advantages for GermanPersonnel:
Unified database with structured data in a holistic system
Increasing customer satisfaction through
Process optimization and automation thanks to Sales and Service Cloud
"Single Source of Truth" solution for all customer issues
That's what GermanPersonnel says:
Salesfive's custom solution allows us to work faster and more efficiently. Our data is in one place and we have the perfect 360-degree view we were looking for.
Success stories start at this point
Would you like to build on the success of GermanPersonnel? Then let's talk!
