Digital patient management at Hair&Skin
Overview in 30 seconds
About the project
Sales Cloud introduction even before opening of the 1st office: Salesforce for digital patient management including appointment and document management.
Requirements
A CRM system that scales with the business
Digital approach for all internal and external patient processes
End-to-end patient management in one system
Customer benefits
Introduction before opening enables flawless customer management from the very beginning
Differentiation between different types of treatment in the system creates clarity
Why Salesforce & Salesfive
Offering hair transplants and autologous blood treatments for skin & hair affordably and locally: the mission of the Swiss company Hair & Skin.
Digital First - the founders were already able to scale with this approach at bestsmile. They wanted to use these synergy effects for Hair & Skin and decided to commission Salesfive for the implementation as well.
Salesforce by Salesfive: Our solution
Implementation of the Sales Cloud
Integration of Shore, JotForm and PandaDoc
Central database for customer documentation and treatment types
Automated indication for control or follow-up appointments
The benefits for Hair & Skin:
Treatment processes in one system
Editing of all data in the store via Salesforce app for tablets
Scalable system grows with the registration of the 1st patient with
Paperless company: all customer-relevant interactions are mapped digitally
That's what Hair & Skin says:
After Salesforce already achieved great success for bestsmile, we decided even before opening to introduce the CRM system for Hair & Skin. With the 1st registration, the system already scaled along. The fact that the entire process is digital not only gives us transparency across the different stores - we can offer our patients excellent care.
Success stories start at this point
You want to build on the success of Hair&Skin? Then let's talk!
