Fidor Bank goes digital: International multi-cloud implementation
Overview in 30 seconds
About the project
Focus on data security and transparency: international multi-cloud implementation for smooth processes in a cross-departmental solution.
Requirements
Ensuring the highest level of data security
Integration of the banking backend
Dissolve data silos of the different departments
Customer benefits
One system for all data instead of a multitude of decentralized systems
Increase the productivity of the support team to > 1,000 requests per day
Why Salesforce & Salesfive
Fidor Bank is an Internet-based direct bank and targets both private and business customers with the Fidor Smart checking account.
To optimize the digital processes of sales, service and marketing, a system was needed that offered everything in one. A Salesforce multi-cloud implementation was the solution. Salesfive was hired for its expertise in custom development to ensure data protection.
Salesforce by Salesfive: Our solution
Implementation of Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Social Studio
Integration of the banking backend
Uniform database for all departments
Conducting product training to increase user acceptance
The advantages for Fidor Bank:
Transparency, simplicity and high data security on a global scale
Structured distribution channel of direct sales teams for B2B and B2C
Automated filtering and assignment processes improve service quality
Automation of B2B and B2C marketing activities
Lukas Fucela, Fidor Bank, says:
Due to the simplicity and high data security, we found the perfect system in Salesforce and the right partner for us in Salesfive, enabling all employees to have a uniform level of knowledge.
Success stories start at this point
You want to build on the success of Fidor Bank? Then let's talk!
