Salesforce
Service Cloud
SERVICE CLOUD OVERVIEW
Real-Time Customer Interaction
Salesforce Service Cloud offers the following benefits:
- All customer information on one screen view
- Automation of recurring tasks
- Tracking of customers’ posts on social networks
- Assignment of customer transactions to appropriate service representatives
Salesfive benefits
Salesforce by Salesfive
As an implementation partner, Salesfive offers you
Experienced multi-cloud partners
Extensive industry experience
Direct contact
Highly qualified consultants
In-house development
Digital natives
Potential
Intelligent and Personalized Customer Service
Increased employee productivity
- Service staff have access to customer profiles, existing expertise and experts through a central screen
- Customer inquiries can be answered more easily and even identified in advance
Special customer experience
- Create a high quality customer service experience, regardless of channels
- All information about your customers is united in the agent console
Features
Optimize your Pipeline
Automatic assignment
- Automatic assignment of customers to the appropriately qualified service representatives
Optimized service processes
- Customize the service cloud to meet the needs of your customers and processes
360-degree view
- Get an overview of every customer interaction across all channels and in chronological order
Updates and reminders
- Receive updates and reminders as soon as actions become necessary
- Use pre-built templates for faster email responses
Advantages
Automate your Internal Processes
Increased productivity
- Replace manual and repetitive tasks of your service staff with automated workflows and increase your productivity
Process visualization
- Create complete processes simply by dragg and dropp via the Process Builder
Simple approvals
- Automate your approval processes and keep operations running smoothly
Telephone Integration
Computer – Telefon – Integration (CTI)
Identification of your customers
- Identify the caller before you pick up the phone and get an overview of corresponding customer data
Easy calls
- Make calls directly from Salesforce with just one click
Log calls
- Automatically link your notes during the call to contacts, cases, or other objects in Salesforce
Call management
- Make calls, transfer customers, and add people to a conference call right from within Salesforce
Features
Salesforce Knowledge
Always the right answer at hand
- Quickly find the right answers to your customers’ questions thanks to a cloud-based knowledge database
- Your employees can expand the information in the knowledge database themselves
Self-help customers
- Give your customers help to help themselves
- Integrate the knowledge base into your service website to give your customers direct access to answers
Maintain the database
- Update and maintain articles in the knowledge base and follow best practices to make informed decisions
Knowledge Database
Communities for Customers and Employees
Finding solutions together
- Via crowdsourcing, your customers and employees can find suitable answers to questions
Adapt to requirements
- Adapt your community to your brand design and create an interactive element in your brand strategy
Find solutions together
- Give your customer service and other employees the opportunity to work together on solutions
Features
Overview of Relevant Information
Dashboards for service
- Automatically populate dashboards with relevant service data and open cases directly from the application
- Give your service staff a better basis for decision-making
WHY SALESFORCE?
6 reasons for Salesforce
Innovation thanks to the latest technologies
Connectivity through enterprise software integration
All departments on one platform
All data united in one place
Business always under control thanks to a mobile app
Increased productivity
Contact us
Start the digital transformation.
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Services
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