Salesforce
Field Service Lightning
FIELD SERVICE LIGHTNING OVERVIEW
Smart, more efficient on-site Customer Service
With Field Service Lightning, you get the following benefits:
- Real-time interactions with service technician in the field
- Mobile access to all relevant data
- Quickly create work orders
- Optimize schedules and smart assignment of jobs
Salesfive benefits
Salesforce by Salesfive
As an implementation partner, Salesfive offers you
Experienced multi-cloud partners
Extensive industry experience
Direct contact
Highly qualified consultants
In-house development
Digital natives
Potential
Intelligent Organization
Work Orders
- Quickly create and manage work orders for the technical field service team
- Link orders to accounts, contacts, products, customer transactions and other objects
Schedules and orders
- Intelligent scheduling automatically assigns jobs based on workload, skills, and location
- Use various functions for smart scheduling and tracking of teams, equipment and vehicles
Features
Transparency and Mobility
Increase first time fix rate
- Einstein Vision’s image recognition enables you to quickly identify products and individual parts in images
- Depending on how an image is categorized, the right steps are given for a smart & fast service for installation
Orders on the mobile device
- Through the Field Service Lightning app, field service representatives can deliver perfect service on-site
- Collaboration is possible even without mobile reception
Smart decisions
- Give your managers and dispatchers real-time, quick insight into KPIs and team performance
- Get insights into data from a wide range of systems in one app
WHY SALESFORCE?
