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Field Service Lightning

FIELD SERVICE LIGHTNING OVERVIEW

Smart, more efficient on-site Customer Service

With Field Service Lightning, you get the following benefits:

  • Real-time interactions with service technician in the field
  • Mobile access to all relevant data
  • Quickly create work orders
  • Optimize schedules and smart assignment of jobs

Salesfive benefits

Salesforce by Salesfive

As an implementation partner, Salesfive offers you

Experienced multi-cloud partners

Extensive industry experience

Direct contact

Highly qualified consultants

In-house development

Digital natives

Potential

Intelligent Organization

Work Orders

  • Quickly create and manage work orders for the technical field service team
  • Link orders to accounts, contacts, products, customer transactions and other objects

 

Schedules and orders

  • Intelligent scheduling automatically assigns jobs based on workload, skills, and location
  • Use various functions for smart scheduling and tracking of teams, equipment and vehicles

Features

Transparency and Mobility

Increase first time fix rate

  • Einstein Vision’s image recognition enables you to quickly identify products and individual parts in images
  • Depending on how an image is categorized, the right steps are given for a smart & fast service for installation

Orders on the mobile device

  • Through the Field Service Lightning app, field service representatives can deliver perfect service on-site
  • Collaboration is possible even without mobile reception

Smart decisions

  • Give your managers and dispatchers real-time, quick insight into KPIs and team performance
  • Get insights into data from a wide range of systems in one app

WHY SALESFORCE?

6 reasons for Salesforce

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