The energy revolution demands digitization along the value chain. Focus on long-term customer loyalty.
Today, energy utilities have to face strict regulatory requirements, volatile price developments and new competitors. With the energy revolution, at the latest, it became clear that business models need to be rethought in order to become the industry’s pioneer. What energy suppliers need now: Solutions along the value chain and a focus on the most important thing: customers.
Whether you’re in power, gas, water, energy generation, transmission, or distribution – it’s time for change. Long-term customer loyalty is the keyword. Your customers are becoming more demanding: personalized and digital offerings, fast response times, on-demand services – and preferably via app. The new generation of customers and outdated service offerings don’t match. For long-term loyalty and success in your industry, excellent service is essential.
With a CRM system that you can access anywhere, anytime, you’ll close deals faster and always have a holistic view of customers and sales activities. The automation of internal processes prevents long waiting times and increases customer satisfaction. Employees from all departments are networked with each other, whether field sales staff, department managers or service staff. Delight the new generation of customers with smart tools like bots and live chats. Become a pioneer in the utility industry now – with smart apps, self-service offerings and proactivity.
OUR SALESFORCE SOLUTIONS IN YOUR INDUSTRY
Become a utility pioneer with digitization.
360-degree view of your customers
All contracts, terms and interactions at a glance. Keep track of all your customers’ and partners’ information.
Customer service that inspires
Efficient and intelligent customer support is essential today. Delight your customers with excellent service and short response times.
Speed up internal processes
Save time and increase employee efficiency with automated processes. Connectivity between departments enables short communication channels.
Maintain your partnerships with portals and easy communication channels. Save time by also giving partners a tool they can use autonomously.
SUCCESS STORY IN YOUR INDUSTRY
E.ON Success Story
Perfectly prepared for the Salesforce Administrators role in five days with the help of our intensive course. 2019 on-site – 2020 virtual. The training concept developed was adapted to each level of knowledge. With an alternation of theory and practice, we were able to achieve the best results.
The right tools for you.
Increase new customer acquisition. Customer management in one system.
Thanks to marketing automation, your customers are always up to date.
A platform for customers and partners as a flexible window into Salesforce.
Delight with personalized support – anytime, anywhere.
Field Service Lightning
Optimal resource planning for your field service. All data online & offline on a mobile device.
Use the potential of artificial intelligence to identify trends.