Utilities

Industry challenge

The energy revolution demands digitization along the value chain. Focus on long-term customer loyalty.

Today, energy utilities have to face strict regulatory requirements, volatile price developments and new competitors. With the energy revolution, at the latest, it became clear that business models need to be rethought in order to become the industry’s pioneer. What energy suppliers need now: Solutions along the value chain and a focus on the most important thing: customers.

Whether you’re in power, gas, water, energy generation, transmission, or distribution – it’s time for change. Long-term customer loyalty is the keyword. Your customers are becoming more demanding: personalized and digital offerings, fast response times, on-demand services – and preferably via app. The new generation of customers and outdated service offerings don’t match. For long-term loyalty and success in your industry, excellent service is essential.

With a CRM system that you can access anywhere, anytime, you’ll close deals faster and always have a holistic view of customers and sales activities. The automation of internal processes prevents long waiting times and increases customer satisfaction. Employees from all departments are networked with each other, whether field sales staff, department managers or service staff. Delight the new generation of customers with smart tools like bots and live chats. Become a pioneer in the utility industry now – with smart apps, self-service offerings and proactivity.