Solutions for
Travel, Transport & Hospitality
Industry challenge
Provide an excellent customer experience at all times. Stand out from the competition thanks to connectivity across all channels.
The travel, transportation and hospitality industry did not have an easy time in 2020. From sweeping restrictions and strict hygiene regulations to a complete standstill, the challenges were greater than ever. But the industry is picking up steam again. Right now, you can score points with customers and partners.
Networking is the name of the game – that means an individual and personalized customer experience at all times. Logistics and transportation companies and the carriers of tomorrow should seize new market opportunities now and use digital strategies to gain unique insights about your customers. Take advantage of Salesforce’s artificial intelligence. Know your customers’ wants and needs in advance and make personalized suggestions and recommendations based on them. The goal: top ratings and long-term customer loyalty.
Your customers are tech-savvy. Mobile accessibility and networking are not only desired, but are nowadays taken for granted by customers and partners. Agility and innovation are in demand. Serve multiple communication channels within a single platform – from phone and email to live chats and communities. Booking administrations, changes and possible queries are preferably handled via app.
OUR SALESFORCE SOLUTIONS IN YOUR INDUSTRY
Digitizing to become a sought-after company in the travel and transportation sector.
360-degree view of your customers
With the leading CRM platform, you have all important customer data at a glance. Every employee gets exactly the overview they need and can send the right offers at the right time.
Excellent customer experience
Provide your customers with mobile apps and tools to manage accounts and bookings and update their profile. Always send the right message at the right time and pick up your customers on an emotional level as well.
Personalization everywhere
Send your customers personalized messages and promotions that inspire them to take new actions. Make communities available for sharing with others – easily via app.
Connect your system of choice
Make your systems and data work together for connectivity across all systems. We’ll link your systems of choice to Salesforce – whether it’s an ERP system, app, or backend.
SUCCESS STORIES IN YOUR INDUSTRY
How Salesfive has already helped other travel and transportation companies.
Forto
New sales process allows transparent customer and supplier management. Innovative forecasting tool for resource planning gives Forto a glimpse into the future.
Clouds used:
- Sales Cloud
- Pardot
mydays
Harmonization of the processes and the database of mydays and Jochen Schweizer on one platform. All partner and customer data of both brands in one central system led to a significant streamlining of purchasing and sales processes.
Cloud used:
- Sales Cloud
OUR SERVICES FOR YOU
Achieve success in the travel, transportation or hospitality industry with our personalized process solutions.
CLOUD RECOMMENDATIONS
The right tools for you.
Marketing Cloud
Turn customers into fans – with end-to-end communication along the customer journey.
Social Studio
Interact with your community, analyze sentiment, and share relevant content.
Sales Cloud
Intelligent sales processes boost new customer acquisition.
Pardot
Drive a new way of communicating with email marketing. Automated yet personalized.
Tableau CRM
Discover trends earlier, plan resources optimally and get to know customers better thanks to AI & BI.
Service Cloud
Excellent customer service creates long-term customer relationships. Score points with it.
