Travel, Transport & Hospitality

Industry challenge

Provide an excellent customer experience at all times. Stand out from the competition thanks to connectivity across all channels.

The travel, transportation and hospitality industry did not have an easy time in 2020. From sweeping restrictions and strict hygiene regulations to a complete standstill, the challenges were greater than ever. But the industry is picking up steam again. Right now, you can score points with customers and partners.

Networking is the name of the game – that means an individual and personalized customer experience at all times. Logistics and transportation companies and the carriers of tomorrow should seize new market opportunities now and use digital strategies to gain unique insights about your customers. Take advantage of Salesforce’s artificial intelligence. Know your customers’ wants and needs in advance and make personalized suggestions and recommendations based on them. The goal: top ratings and long-term customer loyalty.

Your customers are tech-savvy. Mobile accessibility and networking are not only desired, but are nowadays taken for granted by customers and partners. Agility and innovation are in demand. Serve multiple communication channels within a single platform – from phone and email to live chats and communities. Booking administrations, changes and possible queries are preferably handled via app.