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Connected Store & Omnichannel Retail: The Future of Retail. Become a pioneer with digital strategies now – we’ll show you how.

Retail: A fast-moving industry in which digitization has played a major role for years. Now is the time to switch to new, adaptable business models and to fully exploit your potential. Connected store and omnichannel retail should no longer be foreign words. The digital networking of all channels and also of the local store are a must-have for future success. Offer your customers a seamless shopping experience, from the online shop to the newsletter and social shopping to your centerpiece, the store. Whether you have already started the step into the digital future with, for example, an online shop, or this step is still ahead of you: We support you with Salesforce by Salesfive for retail.

Customer loyalty & seamless shopping experiences

What does the future of retail look like? So much in advance: It is digital. Due to rising customer expectations and new market participants, retail is increasingly being forced to digitize. The Covid 19 crisis gave the final impetus. Click & Collect, digital loyalty programs, personalized shopping and a new, improved omnichannel strategy are now on the agenda for retailers.

Use cases in service

The use case for service

Terra Canis success story

Traceability and transparency: documentation of all service activities in one system. With the new ticket system and the clearly structured customer history, service cases can be resolved more quickly. The quality of service has also increased, as all employees can respond to specific needs and know immediately what the customer’s history is. In combination with the e-commerce system, all inquiries are received in one system and are automatically assigned to the responsible employee.

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Purchasing & Supplier Management

Use case in purchasing & supplier management

mydays success story

Harmonization of the processes and database of mydays and Jochen Schweizer on one platform. Partner and customer data from both brands in one central system led to a significant streamlining of purchasing and sales processes.

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Sale – in store & online

The use case for sales

Schöffel Success Story

B2B sales as easy as online shopping: With the development of the B2B order mask as a web application, we networked the company processes of sales, warehouse and ordering. The presentation of the products runs via the order mask, as does the entry and initiation of the order with customers. The data is then automatically transferred to Salesforce and the ERP system.

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The use case for marketing

Terra Canis success story

Marketing automation for increased customer loyalty. Thanks to personalized addressing and individual content – adapted to the respective point in the customer journey – the engagement with new and existing customers is sustainably increased. The different email journeys not only save your employees time, but also improve direct communication with all customers.

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