Digital transformation demands clear strategies and connectivity. As a connected store, you are the future.
Change is part of the business in retail. The industry is experiencing constant change. That’s why players in the retail sector must constantly adapt to transformations and new competitors.
Companies in this sector must now shift to new, adaptable business models and fully exploit their potential.
Consumers are buying more and more through digital channels – whether it’s clothing, groceries or other goods. Through digital solutions, you can perfectly combine stationary retail and e-commerce to pick up all customers at different touchpoints of the buying process. Offer them a personalized buying experience across all channels.
Become a Connected Store.
Today, inspiration in different retail segments is obtained through social media such as Instagram, Facebook, TikTok and their influencers. Even though the trend is toward online shopping, that doesn’t mean stationary retail is becoming irrelevant. But it does mean that you need to know your customers needs even better so that you can always send the right message at the right time with personalized advertising. Show your customers what they need – even if they don’t know it themselves yet. Provide excellent advice, online and offline.
On-demand services mean higher customer satisfaction, which in turn means long-term customer loyalty. Salesforce is the perfect fit because it combines all the components you need – marketing, sales, service, and e-commerce.
OUR SALESFORCE SOLUTIONS IN YOUR INDUSTRY
Digitizing to become a 360-degree service-oriented retailer.
Unique customer experiences
Use all the channels at your disposal to delight your customers. Use all the channels at your disposal to delight your customers. Offer a special and consistent shopping experience, both in stationary retail and online.
Personalize the shopping experience
Be there at every step of the customer journey. Get to know your customers and engage with them on an emotional level with smart communications and personalized advertising.
Serve customers faster
Connect all areas of your business: online store, customer management, service and retail. With smart offers and innovative AI, you can delight your customers and save time simultaneously.
Advice par excellence
Customer service simple and effective: provide your employees with all the customer’s information, whether on-site or online. This is how you guarantee excellent advice at all times.
REFERENCE CUSTOMERS FROM YOUR INDUSTRY
How Salesfive has already helped other retailers.
Nachvollziehbarkeit und Transparenz: Dokumentation aller Service- und Marketingaktivitäten in einem System. Pflege von Neu- und Bestandskundenbeziehungen dank automatisierten E-Mail-Kampagnen integriert in den Kundenlebenszyklus.
- Service Cloud
Ganzheitliche Prozesse in der Cloud und eine offline Anwendung für den Vertriebsaußendienst. Bestellungen, Vertragsunterzeichnungen und Lieferprozess aus einem benutzerfreundlichen System.
- Sales Cloud
The right tools for you.
Increase new customer acquisition. Customer management in one system.
Put your customers first with new online sales.
Delight with personalized support – anytime, anywhere.
Impress your customers with personalized marketing.
Get to know your customers even better through interactions on social media.
Use the potential of artificial intelligence to identify trends.