Dyson SA goes digital: Success story
Overview in 30 seconds
About the project
Say goodbye to Excel lists and lengthy email communication: With Salesforce Sales Cloud, Dyson can easily track sales success in Switzerland and create reports with just a few clicks.
Requirements
Management of all Swiss stores within one platform
Document and evaluate sales successes of internal and external employees in a system
Easy creation of clear and transparent reports
Customer benefits
Clarity: Real-time updates keep all dashboards up-to-date and tidy
Automations avoid errors and automatic reminders, e.g. in the form of the Task Reminder, make work easier
Why Salesforce & Salesfive
Dyson is a global technology company. For the location in Switzerland, a partner was sought to bring together the sales successes of internal and external employees, as well as individual stores and shop-in-shop concepts on one platform. The tool should create clarity and transparency between all parties.
And Salesforce and Salesfive were the perfect combination for this. On the recommendation of Dyson Germany, where Salesfive also acts as a partner, we implemented the wishes and goals of the Swiss locations. Salesfive's speed and expertise were particularly convincing.
Salesforce by Salesfive: Our solution
Implementation of the Sales Cloud
Management of all locations (individual stores and shop-in-shop concepts) in Salesforce
E-mail integration
Sharing Pix Integration: Photos are recorded in the Sales Cloud if something is wrong during Customer Check / UX Maintenance
Comprehensive automations and creation of screenflows for the mobile app
Document all products via custom fields
Intuitive reporting & dashboards, such as the "Experts Seller Dashboards".
The advantages for Dyson:
Easy documentation of regular customer checks of the store in stores via Salesforce
Automation of manual tasks such as reporting & tracking of sales figures and successes
Task Reminder saves time and provides an overview of the open tasks
Transparency between all Swiss locations, external and internal employees
Screenflows for the creation of external employee payrolls, directly in the app
Significant improvement in internal working methods: away from lists and presentations, towards informative reporting
Sebastian Beckmann, Field Sales Manager, Dyson SA, says:
Salesfive convinces with a fast comprehension. Our processes and requirements were mapped exactly as we imagined them and they are continuously developing our system with us. Also our employees see the advantage of Salesforce more and more. The easy creation of reports & dashboards as well as the real-time database save us time, errors and manual work.
Success stories start at this point
Would you like to build on Dyson's success? Then let's talk!
