Public Offices & Governments
Digitalization, globalization & security: The three keywords for the future of public authorities.
Public offices and governments with their various different levels are facing the pressure to innovate and be transparent. Employees in administration, states, cities, municipalities, colleges, universities and many other parties in the public sector must now think across the board to ensure their future sustainability.
Governments must master diverse challenges in the interest of the population. Often, several complex issues are interconnected – digitalization, globalization, security. With the permanent goal of safeguarding the well-being of citizens, the question remains in the public sector:
How do governments have to structure themselves in the future in order to be there for their citizens?
The call for transparency and information is growing louder. Public revenues must be made transparent, and the best possible use of funds must be guaranteed. At the same time, always looking to the future, moving with the times and getting closer to the citizens can be a great challenge – but it doesn’t have to be. As a Salesforce partner, we can help you achieve a fast and smooth digital transformation, which you can in turn use to your advantage.
An example: when citizens have questions, the way to the right contact point is long and arduous and the contact person is usually not the right one after all. Criticism and dissatisfaction increase. Salesforce puts an end to this.
Thanks to the all-round view of every customer and citizen, your employees always have Overview , can react quickly, internal processes are accelerated and general satisfaction increases. With personalized support and the right information at the right time, new opportunities will open up. Meet the pressure to innovate and digitize now.
OUR SOLUTION FOR THE INDUSTRY & YOUR BENEFITS
With digitization to a transparent company in the public sector.
360-degree view of all stakeholders
All employees of your company/organization receive the most important data on citizens, stakeholders and partners at a glance. User roles make it easy to hide data that is not required.
Speed up internal processes
Use the digital transformation to your advantage. With the help of Salesforce, you can optimize services and accelerate internal processes – all in the interest of your citizens.
Create a security concept
You are in contact with a wide variety of sensitive data. Salesforce as the first cloud provider with the “Verified data protection” seal of approval guarantees the protection of this data.
Cloud recommendations for the public sector
Regardless of whether you already use Salesforce as a CRM system or want to immerse yourself in the Salesforce world – we offer the right solution for the digitization of authorities and the public sector. With our expertise, we address the industry-specific challenges directly and can offer you tailor-made solutions suitable for your company.
Your contact & expert
We are happy to be there for you personally
We help you to find a suitable Salesforce solution taking into account all applicable guidelines.
What Salesforce offers you
With Salesfive & Salesforce as digital authorities to success.
With digital transformation to more productivity, employee motivation and satisfaction of your citizens and partners. Use Salesforce as a CRM system for customers and citizens. We take care of the digitization of all areas with a custom-fit integration into your system landscape. This gives you a sustainable advantage for the future.
Would you like to know more about the application possibilities of Salesforce itself? Here you will find a detailed tour of all solutions.
How can Salesfive support you?
As a Salesforce partner, we accompany you from the planning of the digitization and CRM strategy to the Salesforce implementation and Salesforce training. In doing so, we optimally integrate your new solution into your existing system landscape and enable smooth processes. We not only accompany you into digitization on a technical level, but also enable an optimal transition to Salesforce thanks to targeted change management and individual Salesforce training.
What do you want to know?
Salesforce for the Public Sector: A secure platform with apps and services tailored to your needs. Digitization with Salesforce by Salesfive enables you to digitize, transform and optimize your services in the shortest possible time. With our cloud recommendations, you ensure that citizens / customers like to communicate with you and that satisfaction increases due to faster, digitized services. You can also transform business continuity management – with an agile platform for quick reactions and successful crisis management.
The answer is: of course! In order to ensure even better communication with your citizens / customers, we link Salesforce with your systems or server structures – regardless of whether it is a governmental, third-party solution or a system developed in-house. We secure the handling of sensitive data using secure interfaces. With the help of custom development, we enable secure data exchange between the systems in order to protect sensitive data. We let your systems swim in sync! In this way you can get even closer to citizens / customers.
As a cloud-based CRM solution, Salesforce protects the data of your citizens and all of your stakeholders with encryption and central storage locations as well as numerous backups and backups. Thanks to the encryption, the data cannot be accessed and you can work with Salesforce with peace of mind. If you would like additional encryption of your data streams, we can implement Salesforce Shield for you. How to protect yourself against all cyber threats!
As a cloud-based solution, Salesforce already offers numerous native customization options. As a Salesforce Boutique Partner, we know the industry-specific challenges and know that not every organization / every company is the same. We use Salesforce or Custom Development to further develop the system according to your requirements. As a Tableau partner, for example, we use AI-supported tools to provide you with precise recommendations and immediate intervention based on the analytics. The possibilities are endless!
We take care of the digitalization of all areas with a custom-fit integration into your system landscape. As a Salesforce partner, we accompany you from the planning of the digitization and CRM strategy to the Salesforce implementation and Salesforce training. We not only accompany you on a technical level in digitization, but also enable an optimal switch to Salesforce thanks to targeted change management and Salesforce training.
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