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Public Offices & Governments

Industry challenge

Digitalization, globalization & security: The three keywords for the future of public authorities.

Public offices and governments with their various different levels are facing the pressure to innovate and be transparent. Employees in administration, states, cities, municipalities, colleges, universities and many other parties in the public sector must now think across the board to ensure their future sustainability.

Governments must master diverse challenges in the interest of the population. Often, several complex issues are interconnected – digitalization, globalization, security. With the permanent goal of safeguarding the well-being of citizens, the question remains in the public sector:

How do governments have to structure themselves in the future in order to be there for their citizens?

The call for transparency and information is growing louder. Public revenues must be made transparent, and the best possible use of funds must be guaranteed. At the same time, always looking to the future, moving with the times and getting closer to the citizens can be a great challenge – but it doesn’t have to be. As a Salesforce partner, we can help you achieve a fast and smooth digital transformation, which you can in turn use to your advantage.

An example: when citizens have questions, the way to the right contact point is long and arduous and the contact person is usually not the right one after all. Criticism and dissatisfaction increase. Salesforce puts an end to this.

Thanks to the all-round view of every customer and citizen, your employees always have Overview , can react quickly, internal processes are accelerated and general satisfaction increases. With personalized support and the right information at the right time, new opportunities will open up. Meet the pressure to innovate and digitize now.

OUR SOLUTION FOR THE INDUSTRY & YOUR BENEFITS

With digitization to a transparent company in the public sector.

360-degree view of all stakeholders

All employees of your company/organization receive the most important data on citizens, stakeholders and partners at a glance. User roles make it easy to hide data that is not required.

Speed up internal processes

Use the digital transformation to your advantage. With the help of Salesforce, you can optimize services and accelerate internal processes – all in the interest of your citizens.

Create a security concept

You are in contact with a wide variety of sensitive data. Salesforce as the first cloud provider with the “Verified data protection” seal of approval guarantees the protection of this data.

Salesforce Clouds

Cloud recommendations for the public sector

 

Regardless of whether you already use Salesforce as a CRM system or want to immerse yourself in the Salesforce world – we offer the right solution for the digitization of authorities and the public sector. With our expertise, we address the industry-specific challenges directly and can offer you tailor-made solutions suitable for your company.

Bringing citizens together

Salesforce is the CRM system that brings authorities and citizens together. The Sales Cloud gives your employees a 360-degree view of citizens, stakeholders and partners. As a personal sales assistant, it shows you exactly the information you need at a glance to provide the various parties with the best possible support.

The Salesforce platform gives municipal and public companies the flexibility to rethink business models and quickly adapt them to meet the dynamics of the digital age.

Your service: simple & understandable

Get rid of mountains of paper documents and provide digital service that’s fast, easy and understandable. Nothing is more arduous than calling your way through the hotline of a public office, only in order not to find the right contact person in the end. By modernizing your business model and digitizing all services, you will be even closer to citizens.

Service with added value: That is what citizens / customers want nowadays. Analyze how many and which service requests are being received via which channel and get support from smart helpers such as “chatbots”.

 

 

Making smart analytics usable

With smart analytics you can monitor the current status of your organization and identify and solve key problems in order to learn from the data of your authority and to make it usable. Tableau CRM harnesses the potential of your data and analyzes the behavior of your citizens/customers.

This tool offers you a platform with which you can fully exploit the potential of artificial intelligence, for example when recognizing trends at an early stage. AI technologies help you intelligently and with the help of ready-made analytics to extend the relationship with your stakeholders. Making data-driven decisions has never been easier!

A portal for your stakeholders

Quickly provide employees, authorities, partners and citizens with the most important information. With the Community Cloud you can create both internal and external communities. In these self-service portals you can, for example, provide answers to frequently asked questions. In this way you give your stakeholders the chance to act themselves and to find out more.

The best thing about it: The communities are also available on the go! The location and device-independent communication with the members of the community increases their satisfaction even more.

Personalized marketing campaigns

Get in direct contact with your citizens, voters or stakeholders. You can now create personalized email marketing campaigns using the Marketing Cloud! This is how you turn citizens into fans of your organization / company.

Data-driven marketing for a targeted approach: Thanks to the combination of your own data, for example the behavior on the website, with external studies, you can plan and carry out your various measures even better. The functions range from personalized newsletters to social media activities.

 

 

Your contact & expert

We are happy to be there for you personally

 

Alexander Bartels
[email protected]

 

We help you to find a suitable Salesforce solution taking into account all applicable guidelines.

What Salesforce offers you

With Salesfive & Salesforce as digital authorities to success.

With digital transformation to more productivity, employee motivation and satisfaction of your citizens and partners. Use Salesforce as a CRM system for customers and citizens. We take care of the digitization of all areas with a custom-fit integration into your system landscape. This gives you a sustainable advantage for the future.

Would you like to know more about the application possibilities of Salesforce itself? Here you will find a detailed tour of all solutions.

How can Salesfive support you?

As a Salesforce partner, we accompany you from the planning of the digitization and CRM strategy to the Salesforce implementation and Salesforce training. In doing so, we optimally integrate your new solution into your existing system landscape and enable smooth processes. We not only accompany you into digitization on a technical level, but also enable an optimal transition to Salesforce thanks to targeted change management and individual Salesforce training.

To our services

Ready for the next project? Let’s talk!

Schedule a meeting Contact us

What do you want to know?

Salesforce for the Public Sector: A secure platform with apps and services tailored to your needs. Digitization with Salesforce by Salesfive enables you to digitize, transform and optimize your services in the shortest possible time. With our cloud recommendations, you ensure that citizens / customers like to communicate with you and that satisfaction increases due to faster, digitized services. You can also transform business continuity management – with an agile platform for quick reactions and successful crisis management.

The answer is: of course! In order to ensure even better communication with your citizens / customers, we link Salesforce with your systems or server structures – regardless of whether it is a governmental, third-party solution or a system developed in-house. We secure the handling of sensitive data using secure interfaces. With the help of custom development, we enable secure data exchange between the systems in order to protect sensitive data. We let your systems swim in sync! In this way you can get even closer to citizens / customers.

As a cloud-based CRM solution, Salesforce protects the data of your citizens and all of your stakeholders with encryption and central storage locations as well as numerous backups and backups. Thanks to the encryption, the data cannot be accessed and you can work with Salesforce with peace of mind. If you would like additional encryption of your data streams, we can implement Salesforce Shield for you. How to protect yourself against all cyber threats!

As a cloud-based solution, Salesforce already offers numerous native customization options. As a Salesforce Boutique Partner, we know the industry-specific challenges and know that not every organization / every company is the same. We use Salesforce or Custom Development to further develop the system according to your requirements. As a Tableau partner, for example, we use AI-supported tools to provide you with precise recommendations and immediate intervention based on the analytics. The possibilities are endless!

We take care of the digitalization of all areas with a custom-fit integration into your system landscape. As a Salesforce partner, we accompany you from the planning of the digitization and CRM strategy to the Salesforce implementation and Salesforce training. We not only accompany you on a technical level in digitization, but also enable an optimal switch to Salesforce thanks to targeted change management and Salesforce training.

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