CRM energy industry & public utilities

Smart tools such as live chat and chatbot support your employees in quickly answering customer questions and complaints. The omnichannel function offers your customers the opportunity to communicate with you across channels without a break in information or processes.

With the help of the Case Dashboard, your service staff can keep track of all relevant KPIs at all times, such as the number of open tickets or grouping of tickets by priority and status.

From service agents in the call center to field service, your teams have a 360° view of all end customer data and interactions across departments. This enables you to offer your customers a seamless experience across all channels and retain them over the long term by providing personalized service.

Customer history provides a comprehensive view of all past interactions, transactions, and communications with a customer. This gives your teams a quick and detailed overview of the entire history of customer relationships, which significantly improves the efficiency of customer support and communication. 

The feature provides the ability to centrally capture and efficiently manage your customers' consent to use their personal data for marketing purposes. This enables the creation of targeted marketing campaigns that comply with legal data protection requirements and ensure improved customer communication.

Billing Information provides users with the ability to centrally manage and view all relevant details about customer invoices. In doing so, information such as invoice amounts, number and date as well as billing and contract type can be easily retrieved to ensure an efficient and transparent billing process.

The consumption function enables users to record and manage their customers' energy consumption in detail. In the process, consumption data can be recorded together with the reading date and reason, analyzed and presented in clear reports.