Take on the challenge of globalization. Start your digital transformation with the transformation to the cloud.

The industrial value chain has been changing for a number of years, with everything changing from customer behavior to market access. The cloud will open the way to an industrial future, the success of which depends on accelerated growth, networked products and services, and cost efficiency. Regardless of whether you have already started the first step of the digital move or this important step is about to take place. We support you: Salesforce by Salesfive for the manufacturing industry.

Maximize business effectiveness

The cloud is more than just a virtual data center. The idea behind this is that the cloud is not just a new way of providing IT resources, it also offers a new way of working. This brings you one step closer to a fully networked company and maximizes your business effectiveness.

Service

The use case for service

Truma Success Story

Digitization of warranty and service processes. With an omni-channel solution, all service requests are received in one system. Restructuring and digitization of service processes replaces classic dispatching: Optimized resource planning of the service field service. The entire repair process, including warehousing, is handled via the service technicians’ mobile devices.

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Use Case in sales and order management

The use case for sales

DAIKIN success story

Transparent sales management across all locations in one system. Structured and customer-focused processes simplify everyday work. The special feature: Simple quotation generation despite complex products. For DAIKIN, the CPQ Configurator offers a guided process from product selection and assembly to CI-compliant document creation.

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Applications in partner, supplier and customer management.

The use case for community

Truma Success Story

With Salesforce’s Partner Community, a new service and warranty process has been created for dealers and OEMs. The special feature: an error catalog with click flows and intuitive search function leaves complexity out of the equation. In the Partner Community, all warranty cases, complaints or repairs are recorded and initiated independently by dealers and OEMs. The error catalog is used for self-service and offers step-by-step instructions for problem solving.

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Use cases in Marketing

Benefit from extensive Salesforce solutions for your marketing concerns.
CUSTOMER LIFECYCLE MARKETING B2B marketing automation SOCIAL LISTENING Marketing materials REGULATION GDPR ISSUES

The use case for marketing

ProGlove success story

Perfect collaboration between marketing and sales. With marketing automation and individual email journeys, a unified customer journey is created and deeper customer relationships are built. The elimination of routine tasks and the time saved through automated and personalized emails or newsletters increases the efficiency of employees.

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