Accept the challenges of globalization and revolution. Emerge stronger than ever with clear digitization strategies.
The trend in the manufacturing industry is strongly towards individualized products. Off-the-shelf offerings are a discontinued model in many areas. The customers participate – whether in function, shape, material or color. But more complex specifications often have to be coordinated.
This means that sales, production and service must be connected and digitized. The solution: digitalization with a CRM system, smart and cross-departmental. The transfer of data and information in real time gives your employees the chance to always respond to customers’ wishes – on-demand. Effective collaboration between all departments succeeds with digital strategies: from the first contact to the order and order transfer to production – from the click behavior in the marketing newsletter to the phone call with the customer service representative. All in one system.
Digital transformation in service for office and field staff is indispensable today. Signing protocols by hand was yesterday – put a mobile device in the hands of your employees. With the Salesforce solution Field Service Lightning, service requests are automatically imported and processed. Intelligent resource planning enables a high level of efficiency. Orders are transferred directly to the app, including directions, required materials and detailed repair descriptions, and your employees know instantly what needs to be done.
OUR SOLUTION FOR THE INDUSTRY & YOUR BENEFITS
With digitalization to the smart manufacturing company.
360-degree customer perspective
Keep track of all the players in your supply chain: customers, partners and supplier data. Collaboration platforms and automation make work easier so that you can concentrate on the most important thing: your business.
Connect sales, order management, logistics and service in one ecosystem. Thanks to automated processes, all systems work seamlessly with one another and thus increase quality and effectiveness in all matters.
Smart customer service
Offer your customers, whether B2B or B2C, suppliers and partners, excellent customer service. Handling of all inquiries using an omni-channel solution via one system – quickly and easily. Digital field service with tablet as the face of your company.
Cloud recommendations for manufacturing companies.
Regardless of whether you already use Salesforce as a CRM system or want to immerse yourself in the Salesforce world – we offer the right solution for the digitization of the manufacturing industry. With our expertise and numerous reference projects, we respond directly to the industry-specific challenges and can offer you tailor-made solutions suitable for your company.
SUCCESS STORIES FROM YOUR INDUSTRY
How Salesfive has already helped other manufacturing companies.
Multi-Cloud Implementierung: Vertriebs- und Service-Abteilungen arbeiten auf einer gemeinsamen Plattform. Nahtloser Prozessablauf und Verknüpfung aller Daten an einem Ort sind dadurch gesichert.
- Sales Cloud
- Service Cloud
- Field Service Lightning
Digitalisierung entlang der Customer Journey: Vertrieb, Marketing, Service Innen- und Außendienst bis hin zur Garantieabwicklung.
- Sales Cloud
- Service Cloud
- Field Service Lightning
- Community Cloud
- Social Studio
What do you want to know?
A CRM system like Salesforce is suitable for companies of any size. Thanks to the scalable and expandable functions, growth with Salesforce is possible for any company size. An introduction to start-ups helps to scale thanks to the clear database and automation. For medium-sized companies and corporations, digitalization with Salesforce offers the advantage that all departments are networked in a cloud and can therefore work together efficiently and transparently. There is a suitable solution for every company size and every need.
Networked departments and collaboration in one system – Salesforce as the basis for a professional, digital infrastructure. Product, customer, partner or machine data are networked and serve as a central database. This gives you a 360-degree view of your customers, partners, suppliers and your entire supply chain. Digitalization in service gives you a sustainable competitive advantage, as you save time and resources, increase efficiency through automation and increase customer satisfaction in the long term.
As a cloud-based solution, Salesforce already offers numerous native customization options. As a Salesforce Boutique Partner, we know the industry-specific challenges and can use our expertise in the manufacturing industry to adapt your Salesforce system to your needs. Using Salesforce or Custom Development, we further develop the system as you need it. We also solve the connection of your ERP or business software with our developers.
The integration of Salesforce with an ERP system such as SAP or with a software developed in-house can be implemented in two ways. On the one hand, we use existing API solutions from our partners. If this is not possible, our in-house development team develops the interface itself and thus ensures a smooth exchange of data between the systems. You can determine yourself which data and how the transfer takes place.
As a cloud-based CRM solution, Salesforce protects your data with encryption and central storage locations as well as numerous backups and backups right from the start. Thanks to the encryption, the data cannot be accessed and you can work with Salesforce with peace of mind. If you would like additional encryption of your data streams, you can introduce Salesforce Shield.