Success Story

Digitization of Sales & Service at compleet

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Overview in 30 seconds

Information

About the project

Recording and tracking of all customer interactions and perfect mapping of sales processes by implementing and merging Service Cloud and Sales Cloud.

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Requirements

  • Structured data sources and processes in the CRM system

  • Replacement of the previous CRM system with a scalable system

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Customer benefits

  • Increased efficiency through an all-round view of the customer thanks to a uniform database

  • Manual data entry replaced by automation of service processes and ticket system

About the project

Why Salesforce & Salesfive

compleet GmbH stands for performance-based recruiting via target group-relevant and high-reach media channels.

Since September 2019, our project team has been working with compleet on a replacement of the previous CRM system. Our service consists not only in the implementation, but also in the joint optimization of the processes.

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Salesforce by Salesfive: Our solution

  • Implementation of the Sales Cloud and Service Cloud

  • Restructuring of data sources

  • Joint optimization of processes

  • Creation of a uniform database in one system

The advantages for compleet:

  • Unified database with structured data in a holistic system

  • Increasing customer satisfaction through

  • Process optimization and automation thanks to Sales and Service Cloud

  • "Single Source of Truth" solution for all customer issues

That's what compleet says:

Salesfive's custom solution allows us to work faster and more efficiently. Our data is in one place and we have the perfect 360-degree view we were looking for.

Success stories start at this point

Would you like to build on the success of compleet? Then let's talk!