Digitization in the hotel industry – for the perfect customer experience

Intelligent sales processes boost new customer acquisition

Delight your customers at every step of their journey with Sales Cloud. Learn how Salesforce helps you connect your customer data into a big picture to provide personalized travel suggestions to every customer and guest. Built-in artificial intelligence even allows you to provide customers with up-to-date recommendations and other connected guest services on the go. This is how you ensure the highest customer satisfaction, top ratings from your guests, and lasting loyalty!

For excellent customer service

Long-term customer relationships – score points with them! Thanks to the Service Cloud, you can delight your guests with smart, personalized services and experiences. And if you give your guests tips and recommendations from experts in your travel community while they're on the road, you'll ensure maximum customer satisfaction, top ratings from your guests, lasting loyalty, and magical moments in the travel experience.

Turn customers into fans

How? With end-to-end communication along the customer journey. Send your customers personalized messages that encourage them to travel, make relevant recommendations based on their current location and preferences. With Marketing Cloud Account Engagement, you'll always reach your guests with the right message at exactly the right time, driving more bookings.

Top ratings thanks to excellent customer experience

Send your customers personalized messages that encourage them to travel, provide relevant recommendations based on their current location and preferences, and interesting tips and information in a community they can access through a first-class app. In these communities, customers can find suggestions, travel tips, and recommendations from other travelers and book their next trip right away, all from their mobile device.

The intelligent e-commerce solution from Salesforce.

Deliver unique shopping experiences and frictionless online commerce at every touchpoint – with Salesforce Commerce Cloud.
Ensure seamless integration of order processing into your online store system. Optimize your processes thanks to Order Management and offer your customers simple, fast processes: From ordering and payment systems to supplier management and returns management.

A CRM system like Salesforce is suitable for any size of company. Thanks to the scalable and expandable functions, growth with Salesforce is possible for any size of company. An introduction at start-ups helps to scale thanks to the clear database and automations. For medium-sized businesses and corporations, digitization with Salesforce offers the advantage that all departments are networked in one cloud and can thus work together efficiently and transparently. There is a suitable solution for every company size and every need.

Networked departments and collaboration in one system – Salesforce as the basis for a professional, digital infrastructure. Product, customer, partner and customer data are networked and serve as a central database. This gives you a 360-degree view of your customers, partners, suppliers and your entire supply chain. Digitization in service gives you a sustainable competitive advantage, as you save time and resources, increase efficiency through automation, and improve customer satisfaction in the long term.

Salesforce, as a cloud-based solution, already offers numerous native customization options. As a Salesforce Boutique Partner, we understand the industry-specific challenges and with expertise in hospitality, we can customize your Salesforce system to meet your needs. Using Salesforce or custom development, we will further develop the system as you need it.

The integration of Salesforce to an ERP system such as SAP or even to a self-developed software can be implemented with two possibilities. On the one hand, we use existing API solutions from our partners. If this is not possible, our in-house development team develops the interface itself and thus creates a smooth data exchange between the systems. You can determine which data and how the transfer is carried out.

Salesforce, as a cloud-based CRM solution, protects your data from the start with encryption and centralized locations, as well as numerous backups. Thanks to encryption, data cannot be accessed and you can work with Salesforce with peace of mind. If you want additional encryption for your data streams, you can implement Salesforce Shield.