Digitization since hour one: Bestsmile
Overview in 30 seconds
About the project
From the very first second, bestsmile has relied on Salesforce's scalable and flexible solutions. The digitization of the customer journey and precise analytics supported bestsmile's enormous growth.
Requirements
Strategic process consulting
Design of the Customer Journey
Further development and maintenance of processes
Linking the CRM system with the website
Customer benefits
Uniform system for the entire customer management: from on-site contact to service cases
Flexible system adapts to rapid company growth
Why Salesforce & Salesfive
With a mission to give everyone access to teeth straightening, bestsmile was founded in Switzerland in 2018 - specializing in clear aligner therapy.
Bestsmile implemented Salesforce at its inception and has expanded this to all locations. However, as a rapidly growing company, the requirements became more and more complex, which is why Salesfive was engaged as a long-term partner for the optimization and expansion of Salesforce.
Salesforce by Salesfive: Our solution
Implementation of the Sales Cloud
Documentation of the course of treatment and billing of clients in the system
Integration of third-party solutions PandaDoc, JotForm and Shore
Continuous optimization and expansion of the system within the framework of long-term cooperation
The advantages for bestsmile:
Easy further development of treatment types and payment options thanks to the scalability of the system
End-to-end management of the customer: from initial contact to service case increases customer satisfaction
100% data security and flawless sending of offers
Marcel Kubli, Co-Founder & COO, bestsmile, says:
Due to the optimal scaling of the Salesforce solution, we quickly grew from three to over 100 employees - and the curve continues to climb steeply. We would like to thank Salesfive for the great cooperation!
Success stories start at this point
Would you like to build on the success of bestsmile? Then let's talk!
