Healthcare & Life Sciences

Industry challenge

The future of the healthcare and life sciences industry is healthcare on-demand. Put the patient at the center.

The healthcare industry is caught between high regulatory requirements and increasing pressure to innovate. In addition, there are high expectations of patients and customers.
Digital strategies help with the challenge of connecting data, people and tools.
Agility is now required in the healthcare and life sciences industry. The patient must be the focus and be able to understand the added value of various actions (and medications). The “social” part of the healthcare industry needs to be strengthened.

The demand for healthcare on-demand is getting louder. Lack of information must no longer be an issue, especially in this industry. Who should have access to what information? Which sites and work areas should be linked? What adjustments need to be made? These and similar questions can be solved with the help of Salesforce. Information also needs to be personalized. Improve the relationship with patients and customers through excellent customer experiences, interactions through various channels and education about medication. Anytime, anywhere – including mobile.

Create your own communities in which patients can connect with doctors, partners or other affected persons. In other words: Put the patient back in focus. Now recognize your opportunities to expand and use digitization to your advantage.

Not to be forgotten is the topic Vaccination management . There is also a Salesforce solution for this: the Vaccine Cloud. Based on the Salesforce platform, the cloud enables healthcare providers to implement vaccination programs quickly, flexibly and securely. The functions range from inventory management and scheduling to monitoring the results.

 

OUR SOLUTION FOR THE INDUSTRY & YOUR BENEFITS

Using digitization to become a connected healthcare company of the future.

360-degree view of your patients

Get a complete view of patient history, demographics and health information – all in one platform, at a glance.

Patient and appointment management

Connect all your data and systems to deliver world-class patient and appointment management. Efficient scheduling also increases customer satisfaction.

Service that inspires

Provide excellent service to your customers and patients via live chats and messaging. Keep adding features and responding from anywhere with connectivity across multiple devices.

Salesforce Clouds

Cloud recommendations for healthcare & life sciences

 

Regardless of whether you already use Salesforce as a CRM system or want to immerse yourself in the Salesforce world – we offer the right solution for the digitization of the healthcare sector. With our expertise, we address the industry-specific challenges directly and can offer you tailor-made solutions suitable for your company.

Keep Overview

With the Sales Cloud, you can manage customers and patients even more efficiently with a 360-degree-view. Medical files, customer data or health care products are stored digitally. So you have all the information ready in just a few clicks. If new customer acquisition is an issue for you, you can use the Sales Cloud to boost this and at the same time ensure a sustainable increase in sales. Benefit from lead, contact and opportunity management and increase your productivity.

With process automation, you can also streamline and automate daily routine tasks and avoid potential sources of error. So you have your hands free and can concentrate on the essentials: your patients and customers.

Offer healthcare on demand

The demand for healthcare on-demand is getting louder. For you, this means that you must have the most important information from your B2B and B2C customers and partners to hand at all times and everywhere. So provide your employees with the right tools! In the healthcare sector, excellent and, above all, personal (customer) service is a must. A lack of information should no longer be an issue, especially in your industry.

With the Service Cloud, you can now offer healthcare on demand: That means a service that is always seamless, always available, always informed, but never impersonal.

Your platform for exchange

Offer your partners, customers and patients a platform to share and keep overview of different projects. Create your own communities in which patients can also connect with doctors, partners or other affected persons. With the Community Cloud, you can provide answers to frequently asked questions, for example about a certain treatment method, in the form of self-service portals.

The best thing about it: The communities are also available on the go! The location and device-independent communication with the members increases their satisfaction even more.

Personalized, digital marketing

Transparency is probably one of the most important issues in your industry. Transparent and open communication is particularly evident when these goals are anchored in the marketing strategy and successfully implemented with the right tools. Would you like to do marketing with a wow effect that is transparent and personal at the same time? The Salesforce Marketing Cloud supports your strategy along the entire patient or customer life cycle and takes it to the next level.

With numerous automation options, dynamic content, a simple user interface and working on the same data, your teams can work together even more efficiently and make all your stakeholders happy!

REFERENCE CUSTOMERS FROM YOUR INDUSTRY

How Salesfive has already helped other healthcare organizations.

Hair & Skin

Sales Cloud introduction even before opening the 1st office: Salesforce for digital patient management, including appointment and document management.

Cloud used:

  • Sales Cloud

 

 

 

Read the entire success story here

bestsmile-logo

bestsmile

From the very first second, bestsmile has relied on Salesforce’s scalable and flexible solutions. The digitization of the customer journey and precise analytics supported the enormous growth of bestsmile.

Cloud used:

  • Sales Cloud

 

 

 

Read the entire success story here

Our services for you

Achieve success in the healthcare industry with our personalized process solutions.

What we think

Service sector: industry sketch, figures, trends

A good 80 percent of all companies in Germany are active in the service sector. Find out more about the industry, current figures and trends here!

Zum Artikel >

Customer centricity with Salesforce

The driver in the center of the action: this is how you drive new paths and win customers for life. Find out here how Salesforce can help you!

Zum Artikel >

Connected Workforce

Connected workforce – i.e. a networked workforce – is not just a trend that will occupy the manufacturing industry in 2021, but a necessity in order to be successful in the long term.

Zum Artikel >

What do you want to know?

A CRM system like Salesforce is suitable for companies of any size – regardless of whether it is a small pharmacy, a medium-sized clinic, a medical center or a pharmaceutical company. Thanks to the scalable and expandable functions, growth with Salesforce is possible for any company size. The introduction makes scaling possible in every direction due to the clear database and automation. All departments are networked and can work together efficiently and transparently. There is a suitable solution for every company size and every need.

 

The healthcare system must put the patient back at the center. The basis for this is provided by customer relationship systems (CRM systems) such as Salesforce. But Salesforce offers so much more: through digitization with Salesforce by Salesfive and the cloud solutions that are right for you, you break new ground in networking and collaboration for better patient care, make use of networked solutions for better, data-supported insights and ultimately ensure that the right people can communicate with each other at all times and have the right information in all phases.

Patient records, treatment methods and other health-related data must be protected, there is no question of that. Set new standards with data protection that you and your patients and customers can trust. As a cloud-based CRM solution, Salesforce protects all data with encryption and central storage locations as well as numerous backups and backups right from the start. Thanks to the encryption, the data cannot be accessed and you can work with Salesforce with peace of mind. If you would like additional encryption of your data streams, we can implement Salesforce Shield for you. Should an internal backend or other systems be integrated, we guarantee a secure data exchange with additional encryption.

Experience shows that companies in your industry often work with a local server structure or their own portals and systems. Many in-house developments and additional modules are in use, which makes switching increasingly difficult. However, this is not a problem: We implement the integration of Salesforce into your ERP system such as SAP or even a software developed in-house for you. With existing API solutions and our in-house development team, we create intelligent solutions for you based on a flexible infrastructure.

As a cloud-based solution, Salesforce already offers numerous native customization options. As a Salesforce Boutique Partner, we know the industry-specific challenges and can use our expertise in healthcare to adapt your Salesforce system to your needs. Using Salesforce or Custom Development, we further develop the system as you need it. We also solve the connection of your business software with our developers.

Ready for the next project? Let’s talk!

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