Financial institutions & insurance companies in the balancing act between regulatory measures, pandemic and digital transformation.

Even if financial service providers and insurance companies came through the crisis comparatively well, it did not leave them without a trace. The digital transformation was forced to advance in the industry at record speed. Digital services have temporarily replaced branch visits – which does not mean that these are no longer important for your customers! Trust, personalization, customer service and efficient data collection all contribute towards one goal: to focus on your customers. To do this, you need to further expand your digitization strategy and say goodbye to paper forms.
This is the only way to keep existing customers and attract loyal new customers!

Digital, individual, networked: your new service

The future-proof bank and the insurance company of tomorrow must offer perfect customer service and seamless 24-hour customer service. A mobile banking app or the online retrieval of current insurance is no longer enough. Because your customers want all-round support that is individually tailored to their needs. Tailor-made insurance packages and personalized loan offers are just the beginning of a digital financial revolution!

Banks & financial service providers

Use case for banks

Fidor Bank success story

Focus on data security and transparency: international multi-cloud implementation for smooth processes in a cross-departmental solution. As an internet-based direct bank, Fidor Bank addresses both private and business customers with the Fidor Smart current account. The digital processes from sales, service and marketing were bundled and optimized on a single platform – including a uniform information database for all employees and locations!

Read the entire success story here

Insurance

Use case insurance

Ottonova success story

Ottonova as a pioneer in the digital, private health insurance of tomorrow: To ensure maximum data security, the data silos were dissolved. The migration of sensitive customer data was implemented securely using encryption and now allows automated processes in one system. The result is a uniform database with a high security standard and transparent processes.

Read the entire success story here

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