Multi-cloud implementation at DAIKIN
Overview in 30 seconds
About the project
Multi-cloud implementation: Sales and service departments work on a common platform. Seamless process flow and linking of all data in one place are thus ensured.
Requirements
Digitization of sales and service departments
Breaking down data silos through a common database
High data quality and transparency
Customer Benefits
Increased efficiency in the sales and service areas
Fast service response times increase the customer satisfaction
Optimized resource and route planning improves service field force performance
Better sales management through transparent customer management across all locations
Structured data transfer to downstream systems thanks to perfect preparation in Salesforce
Why Salesforce & Salesfive
With over 70 employees in Germany, DAIKIN Applied Germany is an important European pillar of DAIKIN, the world's leading manufacturer of heat pumps, ventilation and air conditioning systems.
The goal was to optimize sales and service through a common platform. Salesforce as a cloud-based CRM platform was the solution. To customize the system, DAIKIN chose Salesfive because of its CPQ experience and shared location in Munich.
Salesforce by Salesfive: Our solution
Implementation of the Sales Cloud, Service Cloud, CPQ and Field Service Lightning
ERP system integration
Process optimization through automation and standardization
Setting up the complex product configurations in Salesforce CPQ
Targeted employee training
The advantages for DAIKIN:
360-degree view of all customer data and processes thanks to unified platform
Customer-focused sales and service processes
Increase productivity
Digitization creates end-to-end communication across all locations
That's what DAIKIN says:
With the introduction of Salesforce, we now have all information and data at a glance. From the acquisition of new customers to the maintenance of a plant, our employees can handle everything in one system.
Success Stories start at this point
Would you like to build on DAIKIN's success? Then let's talk!
